SEPANG – KL International Airport (KLIA) Terminal 1 is introducing a refreshed e-hailing pick-up experience with a series of facility enhancements and operational improvements designed to make passenger arrivals smoother, faster and more convenient.
Effective 4 August 2026, passengers using e-hailing services at Level 1, Main Terminal Building will benefit from a more organised and efficient pick-up experience through several new features, including a License Plate Recognition (LPR) system that is integrated with a Passenger Information Display System (PIDS), self-service kiosks, dedicated passenger waiting lounges, structured pick-up bays and on-ground marshals to assist passengers and facilitate traffic flow.
The improvements are part of KLIA's ongoing efforts to enhance passenger experience, optimise traffic movement and improve operational efficiency. The initiative was developed following engagement sessions with e-hailing operators and in coordination with the Ministry of Transport (MOT) and the Land Public Transport Agency (APAD), in line with the National Airport Facilitation Working Committee's (NAFWC) recommendations.
The enhanced e-hailing system will strengthen monitoring and access control, helping to deter illegal e-hailing activities while ensuring that only authorised e-hailing vehicles utilise the dedicated pick-up facilities. To sustain the continued operation and maintenance of these enhanced facilities and systems, an entry fee of RM3.00 will be introduced for every e-hailing vehicle entering the designated passenger pick-up area at Level 1, Main Terminal Building, KLIA Terminal 1 from 4 August 2026.
According to Abd Hasman Abd Muhimin, Senior General Manager for Passenger Experience at KLIA, "A great airport experience doesn't end at the terminal. It continues throughout the passenger journey, where every touchpoint matters. We appreciate the continued support and collaboration of our e-hailing partners in delivering a more seamless, organised and reliable first mile and last mile travel experience. These enhancements are another step towards elevating the passenger journey and reinforcing KLIA's position as a world-class gateway."
As part of the operational improvements, e-hailing vehicles will continue to be allocated a maximum of 10 minutes at the kerbside pick-up area. Vehicles exceeding this duration will be subject to the applicable penalty charges, helping to ensure smoother traffic circulation, greater availability of pick-up bays and a more efficient passenger pick-up experience for all.