SEPANG – KL International Airport (KLIA) has standardised the entry fee for e-hailing vehicles at RM2.00, inclusive of tax, across Terminal 1 and Terminal 2, effective 16 September 2026.

The revised fee also represents a reduction from the previous charges of RM3.00 at Terminal 1 and RM2.16 at Terminal 2, providing passengers with a single, consistent rate for e-hailing pick-ups at both terminals.

The standardisation is aimed at providing greater consistency and clarity for passengers and e-hailing operators, while supporting a more streamlined pick-up experience across both terminals.

Meanwhile, the enhanced e-hailing facilities introduced at Terminal 1 in August 2026 as part of its improvement initiatives have recorded encouraging improvements in operational performance. Within just one month of implementation, 99.3% of e-hailing drivers now complete passenger pick-ups and exit within the allocated 10-minute grace period, up from 49.4% previously, while daily vehicle volume entering the pick-up lanes has decreased by 13.5%, from 8,124 to 7,024 vehicles. This reflects improved control of e-hailing operations, with reduced unauthorised activity, unnecessary vehicle circulation and prolonged idling, while maintaining smooth access for genuine passenger pick-ups.

The enhanced system has also increased peak-hour processing capacity from 302 to up to 660 vehicles per hour, enabling faster vehicle turnaround and smoother passenger pick-up operations during peak arrival periods.

According to Abd Hasman Abd Muhimin, Senior General Manager for Passenger Experience at KLIA, the continued enhancements to KLIA's e-hailing facilities reflect the airport operator's commitment to improving the overall passenger journey while ensuring that airport operations remain orderly, efficient and responsive to evolving needs.

“At KLIA, every part of the passenger journey matters, including the experience of getting to and from the airport. By providing passengers with a comfortable indoor space to wait and giving drivers clearer timeframes, we are seeing better compliance, faster vehicle turnover and improved traffic flow.”

“Pickup bays are clearing more quickly, while passengers no longer need to wait along a crowded kerbside. Operational discipline and compliance will remain key to maintaining an orderly and convenient experience for everyone using our airport facilities. We appreciate the cooperation of e-hailing operators and drivers as we continue to improve ground operations at KLIA.”

The upgraded facilities at Terminal 1 include a License Plate Recognition (LPR) system integrated with Passenger Information Display Screens (PIDS), self-service kiosks, dedicated passenger waiting areas, structured pick-up bays and on-ground marshals to assist passengers and facilitate traffic flow. The enhanced e-hailing system also enables stricter monitoring and access control, helping to ensure that only authorised e-hailing vehicles utilise the designated pick-up facilities.

E-hailing vehicles will continue to be allocated a maximum of 10 minutes at the kerbside pick-up area to support better traffic circulation, greater availability of pick-up bays and a more efficient passenger pick-up experience.